Collection Procedures

South Florida Joint Replacement Center is committed to transparent and consistent billing and collection practices. Before the date of service, patients are contacted regarding their estimated financial responsibility, including applicable copay, deductible, and coinsurance amounts.

Billing Process:

• Insurance eligibility is verified and the patient’s estimated share of cost is communicated before the date of service.
• Best practice is to collect 100% of the estimated patient responsibility before or on the date of service, with patient contact occurring at least five days before the scheduled procedure.
• For self-pay services, the Business Office provides a written quote for facility fees and explains that professional fees are separate.
• If a self-pay balance remains after service, the first statement is issued within five days after discharge.

Payment Options:

• Patients may pay their financial responsibility in full before or on the date of service.
• Eligible patients may request a payment plan after satisfying the deductible and providing a CareCredit denial letter.
• Payment plans are not offered for deductibles, copays, or self-pay procedures.
• Patients who may qualify for charitable care or other financial assistance may request an individualized review by the Business Office.

Collections Follow-Up:

• Patients should contact the Business Office promptly if they cannot pay the estimated amount before or on the date of service.
• Approved payment-plan terms must be followed. A defaulted balance may be referred to collections, and the patient may become ineligible for future payment plans at South Florida Joint Replacement Center.
• Documentation of signed quotes, approved payment arrangements, and related approvals is retained in the patient accounting system and medical record, as applicable.

Avoiding Collections: Contact the Business Office as soon as possible if you anticipate difficulty paying your balance. The team can review whether you qualify for an approved payment plan, charitable care, or other financial assistance.

Contact Us: For questions about a bill, self-pay quote, charitable care, or payment options, please contact Yvonne Rosato, Business Office Manager, at 954-904-0723.