At South Florida Joint Replacement center, we are dedicated to delivering exceptional care while upholding transparency and fairness in our billing and collection practices. Our Collection Procedures are designed to ensure patients understand their financial responsibilities and have access to support throughout the billing process.
Billing Process:
- After services are rendered, we will bill your insurance provider (if applicable).
- You will receive a statement for any remaining balance not covered by insurance.
- Payment is due upon receipt of the statement unless other arrangements have been made.
Payment Options:
- Payment Plans and Other Discounts For all payors, including self-pay, a patient may request a discount and/or payment plan if certain criteria are met. The Business Office Manager (BOM) is responsible for monitoring these discounts and notifying the Administrator of any excess discounts and/or payment plans. Approval is at the facility’s discretion and should be made on a case-by-case basis.
Collections Timeline:
- If payment is not received within 30 days, a reminder notice will be sent.
- Accounts unpaid after 60 days may be subject to additional follow-up.
- After 90 days, accounts may be referred to a third-party collection agency unless a payment plan or financial assistance has been arranged.
Avoiding Collections: We encourage patients to contact our billing office as soon as possible if they anticipate difficulty paying their bill. Our team is here to help explore options such as payment plans or financial assistance.
Contact Us: For questions about your bill or to discuss payment options, please contact our Billing Department at 954-904-0726 or Yvonne.rosado@scasurgery.com